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Frequently Asked Questions

Frequently asked questions

How can I register for the MaaS Market conference?
You can register and buy your ticket on this website by going to the “Book your place” tab. 

Can I reserve a place?
We are unable to reserve places. In order to guarantee a place, you will need to register and purchase a ticket. 

How can I pay?
You can pay by credit/debit cards. Precise details will be on the booking form on the website. 

Will I receive confirmation that I am registered?
You will receive a confirmation via email and an invoice, if required.

What details will be captured during my transaction?
Transaction reference number; Transaction date; Transaction amount; Bank card summary; VAT rate; VAT amount paid; Postcode. Full bank card details are NOT stored.

Who is your payment gateway provider?
Paypal. Please note that you do not need a Paypal account to purchase a ticket. 

What are your contact details for payments or if I have any further questions?
Call Kelly Thompson on 0044 1322 612055 or email  

What is the cost of attending?
The early bird rate is £395 plus 20% VAT until February 20, and £525 plus 20% VAT thereafter. Registration does not include the cost of travel or accommodation. 

Are there any special group discount rates?
There are special discount rates for public sector delegates. There are shown in the booking section of the website. There are no other special group or spouse discount rates, or rates for partial attendance. 
When I register for the conference, can I have an invoice sent to me?
Yes, the registration process will automatically send you an invoice, once your payment has been accepted, along with a confirmation email. 

What does the fee include?
Your registration fee includes attendance at the event, access to all conference sessions, access to sponsors/exhibitors, refreshments in the coffee and tea breaks, a buffet lunch and the drinks and canapés networking reception. 

Where can I view the attendee list?
The attendee list will be made available to delegates on the day. 

Can I speak at the conference?
Speakers are currently being confirmed. If you are interested in speaking, please contact Colin Sowman, MaaS Market conference director, at or on 0044 1322 612063. 

What is the location of the conference?
Inmarsat, 99, City Road, London EC1Y 4AX

What are the dates of the conference?
March 20 and 21, 2019. Full timings and schedules are on the programme section of this website

What is the cancellation policy and deadlines?
Details of the cancellation policy are set out in the terms and conditions on the website

Disabled parking
If you are the holder of a valid blue badge or you are driving the holder of a valid blue badge, you can park on the following areas, which are all available on Cowper Street adjacent to the venue:
- on yellow lines where there are no loading restrictions for up to three hours, providing the clock card is displayed and set to your time of arrival,
- in resident bays, and pay and display bays for an unlimited time,
- in designated blue badge bays for an unlimited time.
This information is subject to change by Islington Council. If you require further information please contact Islington Council directly or visit

Venue accessibility
Inmarsat Conference Centre is committed to providing the highest standard of customer care to every visitor no matter what their requirements. The venue has:
- Ramp access available to all venue entrances
- Lowered reception desks to make them more accessible for all visitors,
- Doors wider than standard DDA guidelines and double doors are in place where possible
In addition:
- The heights of the tables and the space between them are at the right height and width for wheelchair users
- We have lifts to all floors and ramp access where required,
- Hearing loop systems are available in our main reception and the main conference room (Constellation Suite), 
The venue welcomes guide dogs.

How do I make hotel reservations?
Details of nearby hotels are on the Venue section of the website

How do I make travel arrangements?
Attendees are responsible for their own airfare/transportation to and from the conference. Details of relevant routes are on the Venue section of the website. 

Is there a parking at the venue? 
There is no parking at the conference venue itself. Details of nearby car parks are on the Venue section of the website.